PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1988. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent by joining our mailing list. If at any time you no longer wish to receive information about our products or services you can call or e-mail us and we will remove your contact details from or mailing list. The type of information we will collect about you includes: Your Name, Address, Phone number, E-mail address, Credit/debit card details & Goods you have bought. We will never collect information about you without your explicit consent. We will never pass on your details to any third party.
TERMS AND CONDITIONS ORDERING
You can send your order on-line any time of day or night using our secure site. However if you prefer, you can phone your order through on our toll free number 0800 765-566 during our business hours of Monday to Friday 9:00 am to 3:00pm or contact us on info@greencane.co.nz.
RETURN POLICY
All goods at Greencane.co.nz carry a full money back guarantee. If you are not completely satisfied with the product contact info@greencane.co.nz and we will pick up the remaining goods within one week of contact. This must be done within 10 days of the purchase date. The full carton purchase price will be refunded.
SECURITY
Our payment process uses International standard Secure Layer (SSL) channel encryption to protect credit card information. Support to SSL encryption is build to standard Web browsers, including Internet Explorer and Firefox. This security provided state-of-the-art protection to our customers and ourselves. When you enter the payment page within our site, you will see a small padlock symbol displayed in you browser window shoeing the secure pages in the case of some browsers it will be a key symbol.
DELIVERY INFORMATION
All deliveries within New Zealand are by courier and direct to your door. The Courier will require a signature upon delivery. If no one is home, he or she will leave a card requesting that you contact the Courier office to arrange a suitable delivery time. Special delivery instructions can be given i.e. if no one is home, leave goods at back door. But we take no responsibility for loss of goods once goods have been delivered. An Alternative delivery address can be supplied for delivery i.e. your work. Any Shortages must be reported to Greencane within 24 hours, preferably by e mail info@greencane.co.nz Please Note: All goods are ensured up until the point of delivery. Until a signature is obtained or wherever the goods are left as per your special delivery instructions.
THE COURIER ZONES
Auckland Titirangi to Helensville to Orewa to Howick to Papakura to Pukekohe Wellington Upper Hutt to Paraparaumu.
